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How erek 19 Handles Your Personal Data

At erek 19, your personal data belongs to you — we collect only what is necessary to operate your account, process payments via DANA, OVO, GoPay, and QRIS…

Data Collected Only When NeededDANA, OVO, GoPay & QRIS Transactions EncryptedAccount Data Retained Per Legal RequirementYour Right to Request DeletionContact Privacy Team Directly
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erek 19 How erek 19 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your stored data, want to correct an entry, or wish to close your account and request full data deletion, our privacy support team is available seven days a week between 08:00 and 23:00 WIB. You can contact us through live chat on the site, via email at [email protected], or by submitting a written request from inside your account dashboard under the Settings section.

Team online

Live Chat

Open the chat widget from your account dashboard any day between 08:00 and 23:00 WIB. Our privacy team responds to data access and correction requests within two hours during operating hours.

Email Support

Send a detailed data request to [email protected]. Include your registered email and the specific data you want to access, correct, or delete. We aim to reply within 48 hours on business days.

Account Settings Form

Log in, navigate to Settings, then select Privacy & Data. From there you can download a copy of your data, update your contact preferences, or submit a formal deletion request in writing.

HOW WE PROTECT YOU

Explore Our Data Handling Practices

erek 19 applies layered security practices to every piece of data tied to your account — from the moment you deposit via GoPay to the moment you request a withdrawal.

Encrypted Payment Records

Every DANA, OVO, GoPay, and QRIS transaction is stored using AES-256 encryption. Payment reference numbers are visible only to you and our verified finance team — never to third-party marketing partners or analytics providers.

Cookie Policy Scope

We use session cookies to keep you logged in and functional cookies to remember your language preference. We do not deploy third-party tracking cookies that follow your activity outside the erek19.xyz domain.

Account Security Logs

Every login attempt — successful or failed — is logged with a timestamp and device fingerprint. You can view your last five login events from the Security tab in your account settings at any time.

Data Retention Schedule

Account identity data is kept for the duration your account is active plus the period required by applicable financial regulation. Once your account is closed and the retention window passes, we permanently delete your records.

Third-Party Data Sharing

We share data with payment processors such as DANA and GoPay solely to complete your transaction. We do not share your profile, betting history, or contact details with advertisers, data brokers, or affiliate networks.

Your Right to Correct Data

If any stored detail — your name, email, or linked mobile number — is incorrect, you can submit a correction request via the Settings form or by emailing [email protected]. Corrections are processed within five business days.

Questions About Your Data on erek 19

The questions below address what many account holders in Indonesia — including those in Bandung and Medan — have asked us about how their personal data is collected, stored, and protected on the erek19.xyz platform. If your question is not listed here, contact our privacy team via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, mobile number, and the payment method you register — such as DANA, OVO, or QRIS. We also log your device type and IP address for security verification purposes during each session.

We share data only with payment processors like GoPay and DANA to complete your transactions. We do not sell, rent, or trade your profile data, account history, or contact details with advertisers or data brokers under any circumstances.

After account closure, we retain your records for the minimum period required under applicable financial regulation. Once that retention window expires, your data is permanently and irreversibly deleted from our systems.

Yes. Log in to your account, go to Settings, and select Privacy & Data to submit a data access request. You can also email [email protected] and we will respond within 48 hours on business days with a downloadable copy.

All DANA, OVO, GoPay, and QRIS transaction records are encrypted with AES-256 and accessible only to you and our verified finance team. Payment processor APIs use secure token exchange — your full payment credentials are never stored on our servers.

We use session cookies to maintain your login state and functional cookies for language preference. No third-party tracking cookies are deployed. You can manage cookie preferences through your browser settings at any time without losing core account functionality.

Contact our privacy team directly via live chat (08:00–23:00 WIB, seven days a week) or at [email protected]. Your rights and the remedies available to you depend on local law and the jurisdiction in which your account was registered.

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